Terms & Conditions

1. What Tasked is

Tasked connects people who need a small local job done ("posters") with people willing to do it ("workers"). Tasked is a platform, not a party to any job: the contract for the work itself is between the poster and the worker.

Tasked is for one-off, single tasks: help around the house or yard, moving a few boxes, that sort of thing. It is not a job board for finding full-time, part-time, or ongoing employment, and postings for that purpose may be removed.

2. Contact information is shared once payment is held

Once a poster accepts an application, Tasked shows a "Pay now" step - contact info and the coordination message thread only unlock once that payment actually clears and is held in escrow, not the moment an applicant is accepted. At that point, Tasked shares the accepted worker's name, email, and phone number (if provided) with the poster, and shares the poster's name, email, and phone number with the accepted worker, so the two of you can coordinate the job. This is deliberate: a worker should never be coordinating a meetup, let alone starting a job, before it's actually funded. This information is not shown to anyone else, including other applicants, and is not shared before payment is held.

3. Payments and fees

Payment is handled by Stripe. The worker receives the full price shown on the job, and nothing is deducted from it. The poster pays that price plus a 6% Tasked service fee, plus a small payment processing surcharge to cover Stripe's own fees. Funds are held on the platform until the poster confirms the job is complete, at which point the full job price is transferred to the worker. In other words: if a job is posted at $90, the worker receives $90, and the poster pays $101.81 in total. This breakdown is shown up front on every job listing and on the post-a-job form, before anyone applies or pays.

Once the poster confirms a job is complete, the payout to the worker is initiated immediately, but it can take up to a few business days for the funds to actually clear and land in the worker's bank account. That's a Stripe payout timing detail, not something Tasked controls.

Tasked's 6% service fee is a flat rate charged on top of the job price, shown as a single line item in the breakdown before you pay. Tasked is GST-registered, and the service fee shown is GST-inclusive - there's no separate GST line added on top. This is separate from income tax: workers remain responsible for declaring their own earnings from Tasked to Inland Revenue and paying any income tax owed on them.

Marking a job urgent adds a further 10% bonus on top of the job price, in exchange for the job being shown first in search results. Unlike the service fee, this isn't kept by Tasked - it's paid to the worker on top of the job price when the job is completed, as a reward for taking it on short notice. It's shown as its own line item in the breakdown before you pay.

Under New Zealand's digital platform reporting rules, Tasked collects workers' IRD numbers (via Account → Payouts) and may be required to report certain payment information to Inland Revenue annually.

Tasked is not a bank and does not hold funds outside of Stripe.

If a poster cancels a job after paying, the job price is refunded in full, along with the urgent job bonus if the job was marked urgent (since the worker never did the work, they don't receive it). Tasked's 6% service fee and the payment processing surcharge are not refunded: the service fee covers the matching and escrow work Tasked has already done regardless of outcome, and Stripe does not return its own processing fee once a charge has been made. All are shown as separate line items in the price breakdown before you pay.

4. Reviews

Both sides may leave a rating and comment after a job is completed. Reviews are visible to other users of the platform.

5. No warranty on job quality or safety

Tasked does not vet posters or workers beyond requiring an account, and does not guarantee the quality, legality, or safety of any job. Use your own judgement when meeting someone in person or entering someone else's property, and involve the emergency services directly (not Tasked) in an actual emergency.

6. Account data

Tasked stores your email, name, and any optional profile details you add (location, phone number, profile picture). This data is used to operate the marketplace and is not sold to third parties.